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Thread Statistics | Show CCP posts - 19 post(s) |
Che Jin
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Posted - 2011.06.24 02:09:00 -
[1]
Edited by: Che Jin on 24/06/2011 02:16:18
Edited by: Che Jin on 24/06/2011 02:13:47
Corporate Crisis Management 101: When you make a mistake, DO NOT hope it will just "go away". Address the problem, admit a mistake, and immediately do something to dispel the perceived stereotype.
CCP Pann, I'm glad you took ownership for waiting too long and hoping things would just cool down. That's it for the praise.
CCP screwed up badly on this one. MMO Microtransactions are all about making more money inside of a product that your consumers have already paid for. Greed is not good. Greed will run off the people who are giving you dividends year after year, and would most likely continue to do so for many years more regardless of what other MMO's come down the pipe.
You sell a product to computer gamers, and computer gamers treat their games the same way they treat their computers: The minute something better comes along it's out with the old and in with the new.
Remember that.
CCP sells a luxury item that no one needs to have. Your loyal fanbase subs up multiple accounts because we enjoy the game and because there is no real alternative. That's right. I'm going to call a spade a spade as well. Many of us play your game because something better hasn't come along. We would appreciate it if you at least treated us like you give a damn about our loyalty.
Your company now has a huge credibility problem with it's consumers. "Greed is Good" clearly demonstrates that there are key members of your content and design management that feel it's okay to bleed your fans simply because you can. If your leadership thinks it's okay to take advantage of your fanbase, then it's a good bet it's a corporate culture that will only become more and more deeply ingrained in your future products. I won't hang around for very long if that's the way you're going to go about business. Remember, that "something better" is always closer than you think, especially when your customers are ticked off with you.
I'll leave you with this thought:
I can pay $400.00 for a one way ticket on a major airline and get treated like crap, or I can pay $149.00 for a one way ticket to the same place on a budget airline and still get treated like crap. Which airline do you think I am going to pick?
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Che Jin
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Posted - 2011.06.24 02:28:00 -
[2]
 Originally by: Half ****ed Jack
Thank you for stepping forward, Pann, but what you've said here honestly makes my stomach churn with dread.
I have had no real issue with Incarna. PLEX prices are up, the new turrets are shiny, my computer is still intact, and I can find nothing with this first iteration of Incarna that warrants significant personal complaining. A monocle does not a capitalist sandbox destroy.
The real gut-puncher to me as a player and community member is the newsletter and the attitude it represents. I didn't--couldn't believe it was real, even. When you verified that it was, a dream was shattered. I've always considered myself a co-participant in the vision that is New Eden. At first, I took it for granted that CCP shared that view. I have grown a bit more skeptical with time, but this newsletter is the ultimate head-shot to any such notion.
This document verifies that I am seen by a significant portion of CCP not as a player, but an addicted cash input machine to be milked through the strategic distribution of addiction-satisfying items and perks. I am seriously shocked and appalled, and I've never in my life heard of a game developer community taking such a dim view of their user-base (I can't even bring myself to say playerbase at this point).
As you stated: "By the time I get involved, the decisions have been made. Not making excuses for myself, just explaining." If the decisions have been made, then these mindsets are not reversible without a massive turnover in CCP administration. Since that is not likely to happen, I'm afraid I'm out of hope. People are supposed to play games, not the other way around. EVE is supposed to be a sandbox, not a Skinner box, but all indicators point to CCP's culture having evolved to firmly think of it as the latter. Honestly, Pann, once an institution is that far gone to the dark side, is it even possible to come back?
This. We've seen what you really think of your fans and consumers and there's no taking that back. Do something and do it quick to change the perception we now have of CCP.
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Che Jin
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Posted - 2011.06.24 03:04:00 -
[3]
Edited by: Che Jin on 24/06/2011 03:05:14
"Are you moving beyond VANITY AUR items?"
The answer is YES. Look on page five of "Fearless - Greed is Good". It is part of the CCP corporate plan for EVE and subsequent MMO's:
"Not all virtual purchases will focus on customization: some will simply be new items, ammunition, ships, etc. that can be purchased
outright.... Incarna and flying in space... are merely aspects of the EVE Online experience; in virtual sales, as in development as a whole, we must all adopt this way of thinking."
Julian Assange couldn't have done a better job exposing this dirty little secret. Everyone who subs up for EVE Online needs to read that document and decide for yourself if EVE is still going to be the game you've been playing, or quite possibly the game you used to play before CCP changed it.
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Che Jin
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Posted - 2011.06.24 03:08:00 -
[4]
Originally by: Andrew Charante
Are you moving beyond VANITY AUR items?
The answer is YES. Look on page five of "Fearless - Greed is Good". It is part of the CCP corporate plan for EVE and subsequent MMO's:
"Not all virtual purchases will focus on customization: some will simply be new items, ammunition, ships, etc. that can be purchased outright.... Incarna and flying in space... are merely aspects of the EVE Online experience; in virtual sales, as in development as a whole, we must all adopt this way of thinking."
Julian Assange couldn't have done a better job exposing this dirty little secret. Everyone who subs up for EVE Online needs to read that document and decide for yourself if EVE is still going to be the game you've been playing, or quite possibly the game you used to play before CCP changed it.
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Che Jin
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Posted - 2011.06.24 03:13:00 -
[5]
Originally by: Sroasa
There's a very simple solution to this problem.
When ever a business dev at CCP uses the words monetize or leverage in the same sentence as customers or player base then somebody who actually plays this game (probably from the engineering team) rolls up a magazine or a newspaper, walks over to where the business dev is right now, wacks them on the back of the the head and says "NO" in a firm but calm voice. Just like you would with a naughty puppy.
This. Starting with Kristoffer Touborg.
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Che Jin
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Posted - 2011.06.24 03:21:00 -
[6]
Originally by: Red Maiden
Quote:
Are you moving beyond VANITY AUR items?
Look on page five of "Fearless - Greed is Good". It is part of the CCP corporate plan for EVE and subsequent MMO's:
"Not all virtual purchases will focus on customization: some will simply be new items, ammunition, ships, etc. that can be purchased outright.... Incarna and flying in space... are merely aspects of the EVE Online experience; in virtual sales, as in development as a whole, we must all adopt this way of thinking."
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Che Jin
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Posted - 2011.06.24 03:52:00 -
[7]
Right about now some CCP accountant is crunching numbers and seeing if subs are crashing from rage quit. I'd be willing to bet there is someone up there saying "This is merely a minor dip in the greater pattern of profits. We're going to have to break a few eggs to make a great cake. Let's wait them out and eventually Pavlovian theory will bring them back crawling... and then we can charge them an additional re-subscription fee on top of the normal subscription."
Then another egghead steps up and says "True. In addition, we can ensure robust profits and recovered dividends by charging an additional inactive character storage and maintenance fee for allowing non-subscribed players to retain their accounts intact".
Silence from these kinds of guys is never good. It means they got caught doing something wrong and they've learned how to be a little bit more sneaky about their next round of buttsehks. |
Che Jin
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Posted - 2011.06.24 04:02:00 -
[8]
Edited by: Che Jin on 24/06/2011 04:03:06
Originally by: Amitious Turkey
I am utterly astonished by the responses in this thread...
I for one vote in confidence of CCP, in the hopes that we just misunderstood something.
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Che Jin
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Posted - 2011.06.24 04:17:00 -
[9]
The twisted corporate greed logic that tells certain people it's okay to forget about consumer trust and loyalty and to go for the quick dollar.
"Screw em. They'll play what we want them to play... they have no choice, where else will they go?"
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Che Jin
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Posted - 2011.06.24 04:20:00 -
[10]
Originally by: CCP Fallout
It's always better to be constructive, and not destructive.
Does anyone else recognize the irony here?
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Che Jin
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Posted - 2011.06.24 04:31:00 -
[11]
Originally by: Insidious
can anybody tell me why i cant buy female clothes for my male character?
Because the MT for "Gender Reassignment" hasn't been placed in game yet, and crossdressing is a critical Macro-Micro-Transaction component. 
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Che Jin
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Posted - 2011.06.24 13:19:00 -
[12]
Edited by: Che Jin on 24/06/2011 13:20:26
Greed is Good? Really?
I would like to point something out to everyone at CCP who is not a manager. Do you guys remember the US real estate disaster? You know, that thing that economists call "the Real Estate Bubble"? Allow me to summarize:
Some smart accountants and corporate manager types figured out a way to make a whole bunch of money real fast by changing the way property mortgages were sold and bought and by ignoring the safeguards and signs that protected the fiscal balances of proprty ownership and sales.
What happened? Those managers and accountants made billions of dollars. They also destroyed most of their market, and in the end the lower echelon employees lost their jobs because when the time came to pay the piper it was the companies they worked for (and not the managers and accountants) that ended up being dissolved.
If I was a junior employee or someone who is not a member of management at CCP I would be following these threads very closely and I would be very worried that someone at the top of your corporation is making a decision that may cost you your job. I cancel my subscription and I am $15.00 up for the month. Enough people cancel their subscriptions and CCP is down a couple thousand a minute.
You're in this deeper than your players.
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Che Jin
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Posted - 2011.06.24 13:39:00 -
[13]
Originally by: Amber Villaneous
Wouldn't it be horrible if a CCP employee leaked previous newsletters. 
Paging Mr. Assange, Mister Julian Assange. 
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Che Jin
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Posted - 2011.06.24 13:46:00 -
[14]
Edited by: Che Jin on 24/06/2011 13:46:43
Originally by: Zverofaust
Edited by: Zverofaust on 24/06/2011 13:42:13
Think this sums it up nicely.
Exactly.
NeX and AUR are intended to generate real life money from in game virtual transactions. CCP wants to replace industrialists and the current market system, which does not generate real money for CCP, with something that does. It's basically a form of "Company Store" that could potentially replace the market system that keeps EVE in the sandbox MMO genre.
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Che Jin
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Posted - 2011.06.24 13:50:00 -
[15]
Originally by: Brooks Puuntai
Just a pro tip CCP.. This won't blow over by ignoring it and silencing your player base.
This.
Playing dead in the middle of the road doesn't eliminate the problem, it keeps you in the headlights of the oncoming truck.
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Che Jin
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Posted - 2011.06.24 13:54:00 -
[16]
Originally by: Raivi
Originally by: Zverofaust
Think this sums it up nicely.
This ^
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Che Jin
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Posted - 2011.06.24 14:09:00 -
[17]
What Happened to SWG?
CCP, read this. Then read it again. Then delete all of your phone contacts to Sony Entertainment.
You're doing it wrong and your players can see it. You don't want to listen to us? Listen to someone who saw something like this happening well before it happened.
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Che Jin
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Posted - 2011.06.24 14:13:00 -
[18]
Edited by: Che Jin on 24/06/2011 14:13:24
Originally by: Raivi
What Happened to Star Wars Galaxies?
CCP, see a trend here?
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Che Jin
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Posted - 2011.06.24 14:32:00 -
[19]
Originally by: Raivi
What Happened to Star Wars Galaxies? |
Che Jin
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Posted - 2011.06.24 21:24:00 -
[20]
"Fearless"? More like "Foolish".
Congratulations, you just did exactly what a corporation should never do in a credibilty crisis: you blew past our concerns and justified your actions by stating that your corporate goals had been reached.
Good luck with your new revenue stream and your new fanbase. The old loyal one is leaving in droves and the new one will follow just as quickly when the next flavor of the month MMO hits.
-5 accounts ****tards. |
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Che Jin
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Posted - 2011.06.25 17:04:00 -
[21]
Edited by: Che Jin on 25/06/2011 17:05:13
I never thought a game could make me feel like this:
I'm there dude. I am soooo there.
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